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Katharine is a two-time award-winning author, motivational speaker and the worldís leading concierge trainer and consultant. A breast cancer survivor, she is the founder of both Triangle International and the International Concierge and Lifestyle Management Directory, as well as the author of several business and motivational books.


Katharine Giovanni is a two-time award-winning author and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world. She has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, ABC News, CBS News, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few. Plus she assisted MTV and Good Morning America for pieces on the concierge industry

The story begins decades ago, with a handful of pioneers — and Katharine was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. She has taught workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Founder of the International Concierge and Lifestyle Management Directory, one of the industrys most popular directories on the internet today.

A dynamic public speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the world. She is the author of three books including her award-winning book, Going Above and Beyond.  

Accomplishments: Two-time Award-Winning Author


The Concierge Manual by Katharine C. Giovanni
This extraordinary guide will provide you with all the tools that you need to become a successful concierge, personal assistant and/or errand service professional. ...

Amazon.com  NewRoad Publishing Bookstore 

Going Above and Beyond by Katharine C. Giovanni
Reach the pinnacle of customer service by learning how to act and think like a concierge...



Four Simple Words That Will Change Your Career
 by Katharine C. Giovanni
Changing four words can literally change your life! Four simple words......

You canít? Why not?
 by Katharine C. Giovanni
You can do it! 90% of your success in business and life comes from the INSIDE!...

If they can do it in 1929, you can do it in 2014
 by Katharine C. Giovanni
Can you start a business and succeed in a world like this? Will the economy affect you and your new business? Revlon, Macy's and Allstate Insurance will say yes ... yes you can....

Itís OK to not be OK, just donít stay there
 by Katharine C. Giovanni
If you are facing a major business or life crisis Ö itís OK to not be OK!!! Itís perfectly fine to be upset or angry about it. Just remember to not stay there because the longer you stay down in negat...

Water Under The Bridge
 by Katharine C. Giovanni
Have you ever heard of the expression water under the bridge? It refers to past experiences and conflicts. The assumption is that the longer you live, the more water you have under your bridge. Most p...

Sometimes Big Messages come from Small Packages
 by Katharine C. Giovanni
Trust your intuition and listen to your inner voice. Let it guide you safely across your "road" and before you know it, your prosperity will be at hand. Your intuition is like your own personal lighth...

How to Spot a Fraud Email
 by Katharine C. Giovanni
Did you just receive an email offering you millions of dollars? Or perhaps they're offering to buy your services and are willing to pay you a boatload of cash? Read this article before you answer the...


Triangle International
Triangle International is the world's leading concierge and customer service training and consulting company. Since opening it's doors in the fall of 1998, Triangle has become the proven leader in providing concierge and hospitality consulting services to companies of all sizes in every U.S. state and over 45 countries. Our lead trainer is the industry expert behind Triangle International, Katharine Giovanni is an international Concierge Training Expert, Award Winning Author and consultant, and international Speaker. She is also the Founder of the International Concierge and Lifestyle Management Directory.

Katharine Giovanni Author Site
Home of Katharine's positive life series

Katharine's VIDEO BLOG channel
Living a positive life even when people are throwing things at your head
Contact Information

Triangle International
Wake Forest   NC    

 Katharine C. Giovanni
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Member Since: Sep, 2002

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