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Katharine is a best selling award-winning author, international speaker, and a world-renowned concierge and customer service trainer and consultant. She is also a thriving stage 3 breast cancer survivor and author of her best selling inspirational book “Rainbows and Banana Peels.”


Katharine is a best selling award-winning author, international speaker, and a world-renowned concierge and customer service trainer and consultant. She is also a thriving stage 3 breast cancer survivor and author of her best selling inspirational book “Rainbows and Banana Peels.”
She is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant in the world.
Katharine is a dynamic speaker who offers high content with a motivational/inspirational style. She has appeared at seminars and conferences around the world teaching business and motivational workshops to groups, individuals and corporations.
Katharine’s thirty year career started in 1984 in New York City where she was a receptionist for an advertising agency. In 1986 she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995.
In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the U.S. back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge.
ICLMA Conference 2010 025In 2000, she founded the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry, and in 2014 Katharine successfully transitioned ICLMA into the extremely popular ICLM Directory.
Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few.
Katharine is the author of four books including her two-time award-winning book “Going Above and Beyond”, and her acclaimed book “The Concierge Manual”.
A proud breast cancer survivor, Katharine was raised in New York City, earned a B.A. from Lake Forest College, and currently lives in North Carolina.

Accomplishments: Award-Winning Author


Rainbows and Banana Peels by Katharine C. Giovanni
Tips on how to get out of your banana peel field, with grace....

Amazon.comBarnes & Noble.comKatharine Giovanni's Website 

The Concierge Manual by Katharine C. Giovanni
This extraordinary guide will provide you with all the tools that you need to become a successful concierge, personal assistant and/or errand service professional. ...

Amazon.comNewRoad Publishing Bookstore 

Going Above and Beyond by Katharine C. Giovanni
Reach the pinnacle of customer service by learning how to act and think like a concierge...



Four Simple Words That Will Change Your Career
 by Katharine C. Giovanni
Changing four words can literally change your life! Four simple words......

You can’t? Why not?
 by Katharine C. Giovanni
You can do it! 90% of your success in business and life comes from the INSIDE!...

If they can do it in 1929, you can do it in 2014
 by Katharine C. Giovanni
Can you start a business and succeed in a world like this? Will the economy affect you and your new business? Revlon, Macy's and Allstate Insurance will say yes ... yes you can....

It’s OK to not be OK, just don’t stay there
 by Katharine C. Giovanni
If you are facing a major business or life crisis … it’s OK to not be OK!!! It’s perfectly fine to be upset or angry about it. Just remember to not stay there because the longer you stay down in negat...

Water Under The Bridge
 by Katharine C. Giovanni
Have you ever heard of the expression water under the bridge? It refers to past experiences and conflicts. The assumption is that the longer you live, the more water you have under your bridge. Most p...

Sometimes Big Messages come from Small Packages
 by Katharine C. Giovanni
Trust your intuition and listen to your inner voice. Let it guide you safely across your "road" and before you know it, your prosperity will be at hand. Your intuition is like your own personal lighth...

How to Spot a Fraud Email
 by Katharine C. Giovanni
Did you just receive an email offering you millions of dollars? Or perhaps they're offering to buy your services and are willing to pay you a boatload of cash? Read this article before you answer the...


Katharine Giovanni

Triangle International

Katharine's VIDEO BLOG channel

Concierge Consultants
Since opening it’s doors in the fall of 1998, The Concierge Consultants (the corporate division of Triangle International) has become the proven leader in providing concierge and hospitality consulting services to companies of all sizes in every U.S. state and over 50 countries. We offer customer service, soft skill, and concierge training to companies of all sizes in half, full or multiple day sessions.
Contact Information

Triangle International
3650 Rogers Road, #328 
Wake Forest   NC   27587  

 Katharine C. Giovanni
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Member Since: Sep, 2002

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