Katharine is a best selling award-winning author, international speaker, and a world-renowned concierge and customer service trainer and consultant. She is also a thriving stage 3 breast cancer survivor and author of her best selling inspirational book “Rainbows and Banana Peels.”
She is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant in the world.
Katharine is a dynamic speaker who offers high content with a motivational/inspirational style. She has appeared at seminars and conferences around the world teaching business and motivational workshops to groups, individuals and corporations.
Katharine’s thirty year career started in 1984 in New York City where she was a receptionist for an advertising agency. In 1986 she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995.
In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the U.S. back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge.
ICLMA Conference 2010 025In 2000, she founded the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry, and in 2014 Katharine successfully transitioned ICLMA into the extremely popular ICLM Directory.
Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few.
Katharine is the author of four books including her two-time award-winning book “Going Above and Beyond”, and her acclaimed book “The Concierge Manual”.
A proud breast cancer survivor, Katharine was raised in New York City, earned a B.A. from Lake Forest College, and currently lives in North Carolina.
Accomplishments: Award-Winning Author