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Featured Book
Hallowed Ground
by Cindy Ziperman

Gripping suspense, fiery romance and delightful humor, combined with fascinating Civil War history, and a dangerous fight to save a Civil War battlefield. Hallowed Groun..  
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Rene A Henry

Rene A. Henry's latest book, "Customer Service: the cornerstone of success" is all about customer service and plain old fashioned common courtesy. He attributes his ability to write on a variety of subjects to his liberal arts degree in economics from The College of William & Mary. Many are posted on his website, www.renehenry.com. He had diverse careers internationally in public relations, sports marketing, housing and real estate, television and entertainment, politics, federal service, higher education and as a trade association executive. In the mid-70s, he co-founded I more...

Biography, Contact Author,


Books
Bears Handbook - Stories, Stats and Stuff About Baylor Football
Communicating In A Crisis: A guide for management
Customer Service: the cornerstone of success
How to Profitably Buy and Sell Land
Marketing Marketing Public Relations -- the HOWS that make it work!
Offsides! - Fred Wyant's Provocative Look Inside the National Football League
The Iron Indians
You'd Better Have a Hose If You Want to Put Out the Fire

Short Stories
What has happened to customer service?

Articles
Cusomer Service An Oxymoron for the Z Generation of Geeks


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