Rene A Henry
Rene A. Henry's latest book, "Customer Service: the cornerstone of success" is all about customer service and plain old fashioned common courtesy. He attributes his ability to write on a variety of subjects to his liberal arts degree in economics from The College of William & Mary. Many are posted on his website, www.renehenry.com.
He had diverse careers internationally in public relations, sports marketing, housing and real estate, television and entertainment, politics, federal service, higher education and as a trade association executive.
In the mid-70s, he co-founded I more...