Rene A Henry
Rene A. Henry's 9th book, "Customer Service: the cornerstone of success" has just been published. The author now spends much of his time writing commentaries and op/eds on a variety of subjects and traveling. Two years ago he authored "Communicating In A Crisis," his second book on the subject of crisis management and communications, that cites how poor or non-existent customer service has created or exacerbated scores of crises.
He and his partner, Gabor Nagy, are adapting his book, "The Iron Indians," into a screenplay for a feature motion picture or movie for TV. It has been regi more...
Bears Handbook - Stories, Stats and Stuff About Baylor Football
Communicating In A Crisis: A guide for management
Customer Service: the cornerstone of success
How to Profitably Buy and Sell Land
Marketing Marketing Public Relations -- the HOWS that make it work!
Offsides! - Fred Wyant's Provocative Look Inside the National Football League
The Iron Indians
You'd Better Have a Hose If You Want to Put Out the Fire
What has happened to customer service?
Cusomer Service An Oxymoron for the Z Generation of Geeks