Stand up for your side when you believe you are right even when many try to convince you their side is the right side. Do listen with an open mind for two reasons. One, make sure you interpreted the situation correctly and, two, sometimes you get more am no for your side.
Have you ever tried to convince a “business” that something they did was morally and most likely legally wrong? Only to have them deny it while giving you more facts to support your case? This was very unintentionally kind of them.
Well they did accomplish their goal which was to get me to see their side.
How could I miss it under that big, neon sign with the word “WRONG” flashing on it?