On December 27th, my daughter called the AmexGift card center since that was the day we were told our issue would be resolved. However, Mr. I can barely speak English told her that the ten day period he spoke about before meant 10 business days, not just ten days. "So we're talking about next year."
Then he added, "Besides, we believe your mother stole the card." My dsaughter used a few choice words, then reminded him that they had a photocopy of my paid register receipt in their hands. Eventually, she hung up on him and called me.
Since they seem to have only one person answering the phone, I called back and got the same moron on the phone. I asked him, "Do you imagine I just fell off the turnip truck? As if I don't know enough to pay for a card and have it activated before it can be used? I paid for it and you have the money. Therefore, I'm waiting until 1/3/2012 and then I'm taking the company to Small Claims Court. Good luck getting a plane from overseas to reach the court on the proper date. Good-bye."
The next day I received a letter from American Express dated December 21st. I received it on the 28th. I was given 10 days from the date of the letter to photoopy both sides of the card and both sides of the small casing it came in, then fax it to the same number I've been faxing information to them. I called and surprisingly spoke to a woman was American. I asked her if the 7 days it took to recieve the letter had anything to do with 7 business days they were forever talking about?
Anyway, since I didn't have the card, my daughter took care of the photocopying and faxing. She called the company and they have her fax.
Now we wait. Please, please, don't ever get involved with American Express on any level. I heard from a man after writing the initial blog. He has the same problem, but just couldn't get involved in a mess. I feel so sorry for him because he is another victim of their fraudulent methods.