Telemarketers - Are They Calling from Within the States?
edited: Friday, August 17, 2007
By Deborah M Greenough
Rated "G" by the Author.
Posted: Friday, August 17, 2007
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Are telemarketers calling us from another country? They sure are getting harder and harder to understand.
I can remember when having a telephone seemed like such a privilege, a way to communicate with family and friends without having to leave the house or, a way to contact help during an emergency. What has happened to that privilege? It now seems as though the ringing of the telephone is like a nightmare.
I was always one to hurry to the phone whenever it rang; I couldn't wait to see who was on the other end. Was it my Mom, or my daughter, or a long lost friend? The ring always sparked excitement, but, that was then. Now I wait for the answering machine to pick up to avoid listening to a recording or having the call end as soon as I pick up the receiver. I feel as though I am a prisoner of my phone and the gourds of telemarketers that call on a daily basis.
While I understand that these callers are fulfilling their employment duties I also know that they are driving me insane. I can't remember the last time I spoke to a telemarketer that I could understand. Where are they calling me from? What country are they in? Is it really feasible for companies to outsource their calls to workers in other countries? I say "NO". Companies are losing customers because of the communication gap they have created. There is nothing more frustrating than trying to understand a sales pitch being recited from a human who cannot speak the English language. And, it isn't just the telemarketers that are the problem, it is also the customer service representatives.
Thank goodness we have the Internet because that is usually where I go to search for answers about my credit cards and such. I can't call the businesses because they have employed people who are not educated when it comes to the English language, if I even get a human to speak to. I get so frustrated when on the phone that I hang up. Now, I am not only frustrated but I still have no answers. With all of the unemployed people in the United States I can not understand why customers must put up with this abuse. Are we, Americans, really not worth the few extra dollars to keep customers satisfied? What is the world coming to?
I think we need to do something about the growth of outsourcing in the United States. I am not sure what yet but I do know that I, and my family, will not bow down to speaking with telemarketers or representatives who cannot speak English. Life is difficult enough to understand!