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Tom Hyland

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BOB BELL NISSAN - TRUE STORY
By Tom Hyland
Last edited: Tuesday, August 25, 2009
Posted: Tuesday, August 25, 2009



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Tom Hyland

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When will our politicians and governments in general ever start to protect the consumer from AVARICE-RIDDEN AUTO DEALERSHIPS?







Bob Bell Nissan
- A True Story -
© - Tom Hyland - 08-24-09

This dealership has been at the corner of Eastern Avenue and Rolling Mill Road in Baltimore, Maryland for many years. In fact, years ago, I personally bought a Stanza there, and years later, my wife bought an Altima there - but I would Never Ever buy another thing from them again! Why? See what you think.

1. My Friend Patricia purchased a 2005 Altima there new, and it has been a dependable car, requiring very little service. That is the Good News!

Her car is still under Warranty until March 30, 2011 - and yet, none of the following expenses were covered!

2. On the evening of July 1st, 2009 when Pat tried to leave work, way down at Fort Meade, Maryland, around 3:30 pm, the car would not start. Fellow workers tried to help, to no avail, so she had to call a Towing Service, which came up from Laurel, Maryland. As soon as the truck arrived, the serviceman hooked up his blue box charger and VA-ROOM! She kicked right over.

When Pat asked if it was safe to drive all the way home to Dundalk, Maryland, a good 15-20 miles, he couldn’t say. So, rather than taking a chance, she asked him to tow it back to the dealer’s in Baltimore.

3. When they arrived, it was about 6:00 pm, and as she did not have a cell phone, she called me from the dealer’s phone. When I arrived to pick her up and take her home, it was about 6:30 pm, and the only person on duty in the Service area, was an elderly gentleman, I suspect a part-time security person? Anyway, he could tell us nothing.

According to their POSTED SIGNS the Service Department was supposed to be open at 7:00 am.

4. After reaching her home, and asking questions about the car, I guessed that she probably needed a Battery, and told her to call Service as soon as they opened, and to tell them to just put in a New Battery, as she had to get to work again the next day.

5. On the following morning, July 2nd, she did so, but they were not open at 7:00, or no human would answer the phone, so she left that specific message on the voicemail system. About an hour or more later, a female service representative did call her, but said - “We have to check it out! There may be something else wrong.”

6. Pat waited and waited for hours - when she finally received the call that her car was ready, she was told the TOTAL BILL WAS $352.43 - she was flabbergasted, but had to have her car. She had to call her daughter, who had to drive from Joppatowne, Maryland to get her. When they got there, and she paid the bill - Copies of which I have - two pages of semi-cryptic codes, with very little DETAIL as to exactly WHAT they had done.

7. After arriving back home, she called me on my cell phone, as I was working. When she told me the total I was really PISSED.

On that same day, Thursday, July 2nd, at 4:15 pm I reached the dealership and asked to speak to the Service Manager, a man named GARY. After waiting a few minutes, I was escorted to his office, and registered my complaint on Miss Brown’s behalf -
it was basically -

“What the Hell kind of Rip-Off operation are you guys running here? Taking advantage of a woman who knows nothing about mechanical things is despicable! Over $300 for a Battery?”

As his office door was wide open, at least 6-8 or more of his employees heard my big mouth! He naturally needed time to look into the matter, and I handed him my business card, after writing my cell number on it - telling him I had to return to work. He assured me he would do so, after first stating equivocally that a WOMAN handled Miss Brown’s car!

8. On Friday July 3rd, she brought the bill to me, and I copied it, and tried to analyze what it said, to wit: After examining the car, determined that a 84 Month Battery was $100.69. ‘Customer request to replace Air Filter’ (they told her it was needed) $24.16.
Total Parts =124.85.

* she was also told she needed some other stuff?
fuel injector service and belts also * she refused!

Labor ? = $ 187.03 for What? No Breakdown! Reprogramming Keys?
Misc. Charges ? = 31.19
Sales Tax = 9.36
PLEASE PAY THIS AMOUNT = $352.43 --

SEVEN WEEKS HAVE NOW PASSED AND SERVICE MANAGER NEVER HAD THE COMMON COURTESY TO CALL HER BACK -

NOR DID HE EVER CALL ME!

- SUMMARY -

WOULD YOU EVER GO THERE FOR SERVICE AGAIN?

WOULD YOU EVER BUY A CAR THERE AGAIN?

WILL NISSAN’S NATIONAL HEADQUARTERS DO ANYTHING
TO PROMOTE JUSTICE HERE?


WILL THE BALTIMORE SUNPAPERS
OR
THE DUNDALK EAGLE

HAVE THE COURAGE TO PRINT THIS TRUE STORY
IN ORDER TO WARN OTHER POTENTIAL CUSTOMERS?

OR
WILL EACH CORPORATION
ACT IN ITS OWN INTEREST
TO PROTECT OTHER CORPORATIONS?


WHAT A COUNTRY!


© - TKH

P.S. - AS I PROMISED THAT SERVICE MANAGER -

HER STORY WOULD BE TOLD!


f

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Reviewed by bob Wilson (Reader) 8/26/2012
Unfortunately for your friend Patricia YOU have created more problems than fixed them by your complete ignorance in dealing with this business. Anyone with intelligence would know that that no repairs can be performed on any type of personal property without the permission from the owner and only a fool would pay for something they didn't understand. I don't know if you work for free in your business, but if so, your most likely no longer employed. The average shop rates are $150hr anywhere you go and shop time is prorated. Your "friend" paid less than most people would pay for the exact same repairs and received a warranty along with the work that was done(at no charge). Next time you want to bitch and complain about something that you know.nothing about at least do a little research first to prevent yourself the embarrassment of sounding like such a fool.
Reviewed by Melissa Nadon (Reader) 1/31/2012
Boy I would love to know if there have been any updates on this story! My truck is currently in their bodyshop and boy do I have a story for you if your interested. Let me guess you are talking about Gary Owens right? You think your stories bad you should hear mine.. This article should be a warning do NOT go to this dealership especially the body shop!! PERIOD. If you want to know my story kindly send me an email rnm2207.aol.com
Reviewed by Will Hart (Reader) 2/6/2010
Battery and air filters are not covered under the powertrain warranty. And who would want to help a third party Loud Mouth like you! Quote “What the Hell kind of Rip-Off operation are you guys running here? Good job helping a friend by being a Loud Mouth!
Reviewed by Jackie (Micke) Jinks 8/26/2009
Tell her to buy a set of jumper cables (keep in trunk, not her garage), find a reliable repair garage, and join Triple A. And NEVER take a car to Dealer for repairs! Always read the small print on warranties. Warranties are only good while you pay for 'em, and not use 'em.
Eye-opening article for many to learn from, Tom!
Blessings and Love - Micke
Reviewed by Mr. Ed 8/26/2009
Labor = $ 187.03

Hey, do you know how long it takes to pop in a new battery??!! About 5 minutes, and add another 5 for sticking in that new air filter that your friend insisted they do (yeah, right). And My God, all that paperwork - that takes bunches of both time and labor!
Reviewed by Georg Mateos 8/26/2009
Better Business Bureau, that's a place you should go, and print this story in full on a fly poster and put it on thees and cars around the dealership, send those to all the newspapers around, you will se how fast the dealership will run to tell that all was a tragic misunderstanding!

Georg



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Tom Hyland



Bawlmer, Merlyn - Home of The Hons

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