AuthorsDen.com   Join Free! | Login    
   Popular! Books, Stories, Articles, Poetry
Where Authors and Readers come together!

SIGNED BOOKS    AUTHORS    eBOOKS new!     BOOKS    STORIES    ARTICLES    POETRY    BLOGS    NEWS    EVENTS    VIDEOS    GOLD    SUCCESS    TESTIMONIALS

Featured Authors:  A. Bell, iJeff Mason, iValerie publisher@nightengalepress.com, iM Cates, iMaryAngela Nangini, iMandeep Khera, iKaren Dunn, i

  Home > Marketing > Articles Popular: Books, Stories, Articles, Poetry     

Wendy Weiss

· + Follow Me
· Contact Me
· Books
· Articles
· 11 Titles
· 1 Reviews
· Save to My Library
· Share with Friends!
·
Member Since: Dec, 2007

Wendy Weiss, click here to update your pages on AuthorsDen.




Featured Book
Spliced
by Robin Leigh Miller

What would you do if you could feel and hear everything your lover felt and thought?..  
BookAds by Silver
Gold and Platinum Members



7 Tips for Building Relationships & Guaranteeing Repeat Business
by Wendy Weiss   
Rated "G" by the Author.
Last edited: Wednesday, January 02, 2008
Posted: Wednesday, January 02, 2008

  Print   Save    Follow    Share 

Recent articles by
Wendy Weiss

Call Killing Phrases
Boss Mode or Getting Past the Palace Guard
Amateurs
Abducted By Aliens
A Warm Calling vs. Cold Calling Rant
A Confused Prospect Does Not Buy
8 Strategies to Guarantee Success in Cold Calling
           >> View all

(1) Make sure that you ask all of the right questions so that you truly understand your prospect's needs.

(1) Make sure that you ask all of the right questions so that you truly understand your prospect's needs. Don’t assume that you know what your customer wants or that they have the same needs as all of your other customers. Ask. This way you’ll be sure.

(2) Give your customers exactly what they ask for. “Sort of” doesn't count. Make sure that you are delivering quality each and every time. In addition, don't oversell. Persuading a customer to take more product than they actually need will quickly make you a one-time resource.

(3) Make absolutely certain that your offering will solve your customers’ problems or help them in the way they need to be helped. If your offering is not truly a solution, tell the truth. Selling a product/service that does not solve the problem it was purchased to solve may put money in your pocket in the short term but in the long term, it will guarantee that you lose the customer.

(4) Do everything you say you're going to do when you say you're going to do it. Nothing builds trust and credibility like doing what you say you’re going to do. And tell the truth no matter what. While sometimes being truthful might cost you a sale, in the long run the trust you build with your customers will more than make up for any lost revenue.

(5) Keep your new customer informed every step of the way. Whether it’s a delay, a pricing issue, a mistake or any potential problem, let your customer know about it as soon as you know. Do not delay. They will find out eventually and not telling them personally and/or allowing them to discover it on their own will lose you business.

(6) Become a valued team member and go above and beyond your prospects’ expectations. Show your customer that you are interested in their business. Invest time thinking about their needs and how you can help

(7) Show appreciation for your customers’ business. Don’t forget to say, “thank you.”

If you are uncomfortable prospecting for those new customers with whom you will build long-lasting relationships, be sure to attend our upcoming teleseminar, “Terminate Telephone Terror Today.” Register today and you will receive the Early Bird registration free bonus:

http://www.wendyweiss.com/ttt-teleclass.html

To your success!

Wendy Weiss, “The Queen of Cold Calling,” is a sales trainer, author and sales coach. Her recently released program, The Miracle Appointment-Setting Script, can be ordered by visiting http://queenofcoldcalling.com. Contact her at wendy.wendyweiss.com. Get Wendy’s free Special Report, “How to Write an Effective Cold Calling Script,” at http://www.queenofcoldcalling.com.

© 2007 Wendy Weiss

Web Site: Wendy Weiss ~ The Queen of Cold Calling


Reader Reviews for "7 Tips for Building Relationships & Guaranteeing Repeat Business"


Want to review or comment on this article?
Click here to login!


Need a FREE Reader Membership?
Click here for your Membership!


Reviewed by Randall Barfield
Great tips. Thanks for sharing.
Popular Marketing Articles
  1. Published in OM Times
  2. How to be a Great Telesummit Guest Present
  3. Cheryl Holloway J.E.Thompson Blog Intervie
  4. I am Angry
  5. How I sold almost 2,000 books in twenty ho
  6. Whittling it Down
  7. What Else Do They Put In It?
  8. Promote Yourself, Promote your Books-Start
  9. Australian Condom Ad
  10. Thompson On...Being a Successful 21st Cent