Blogs by L. K. Craft - Hisayasu
Stuck on 'HOLD' with Time Warner Cable
5/14/2008 5:09:24 PM
After twenty-five minute . . .
Last night I decided to call Time Warner Cable and get my bill straightened out. I looked at the clock, it was only 7:15 p.m. It was early enough to make the call and do a few chores before 'American Idol.' After listening to their laundry list of what number to hit to get to the right place (mine was cancel a feature), I got put on hold with loud music and break in messages about TW. I stuck with it for 12 minutes when all of sudden someone pick up to respond and immediately they hit hold before saying a word, I anticipate that sent me to the back of the line. returning me to music and messages. This went on for another 10 minutes (I'm clocking it). I'm a pretty patient person, I can give about 20 minutes on 'HOLD' before I become irritated. But now bordering on 25 minutes, I was on my way to being fully frustrated.
I hung up and I thought, I bet if I call back and hit the number that says 'order new services' they will pick up fast . . . My theory was they prioritize their staff for customers that wish to purchase services and not for those who wish to cut or downsize services. So I called back and pushed for 'order new services, BINGO, they answered on the first ring! I tell them my woes (wanting to cancel SHOWTIME) and the lady said, "I will transfer you to department that handles cancellations" ... and before I could say 'no' I was put back on that hold line and probably even further away from someone to help me. After 10 minutes more of waiting (and running out of time) I hung up and called back the 'order new service' line and again BINGOOOOOO, they pick right up. This time I told them they needed to help me cancel SHOWTIME (which I never ordered) and they better not transfer me because if I have to wait much longer I will be canceling ALL MY SERVICES and changing to VERIZON. Guess what, they got it straightened out in less than a minute! Amazing huh?
When I started this blog, I made a commitment to shed light on things . . . So, If by some chance you can't get through to TWC to cancel a service, just redial and push the number that says 'ORDER NEW SERVICES' . . . They appear to be loaded with staff available in that department and they can help you <wink>.
Post a Comment new!
More Blogs by L. K. Craft - Hisayasu
Divine Boldness In Early 70's - Thursday, September 15, 2011
Be BOLD! - Thursday, September 08, 2011
We need to diversify immediately!!!! - Wednesday, June 03, 2009
Susan Boyle - Monday, April 20, 2009
Pondering Egos and Promises - Thursday, April 09, 2009
The Largest Book Festival . . . April 25-26, 2009 - Thursday, April 09, 2009
Drama Returns, Council Resumes - Wednesday, September 03, 2008
Pundits Stoop Low!!!! - Sunday, August 24, 2008
Sweet Niblets' - Monday, July 28, 2008
WOW! Mamma Mia! - Saturday, July 19, 2008
The New Yorker, I Am Not Amused . . . - Monday, July 14, 2008
Stuck on 'HOLD' with Time Warner Cable - Wednesday, May 14, 2008
Disappointed! Antique Roadshow -Palm Springs - Monday, May 12, 2008
New Features on Authorsden!!! - Friday, April 11, 2008
You Gotta Smile . . . - Monday, March 10, 2008
Amazon's KINDLE - Friday, February 29, 2008
CNN, HARDBALL, MSNBC and FOX Journalist Were NH Primary LOSERS - Wednesday, January 09, 2008
Don't Lose The American Dream - Wednesday, October 17, 2007
Gasping, Intensity, Exploration! - Wednesday, August 22, 2007
Sorting Out The Local Candidates Running For Office. . . - Saturday, August 18, 2007
Empty Promises To Virginia Tech? - Monday, April 16, 2007
Who Are You Dying To See? - Tuesday, February 20, 2007
So It’s Just Another Day? - Friday, February 16, 2007
A Very Strange Day - Saturday, December 30, 2006
Attended Southern California Writers Conference - Sunday, October 01, 2006
Journey To Me - Thursday, August 31, 2006
The Writer's Environment - Thursday, August 31, 2006
Pondering the Art of Writing . . . - Tuesday, August 29, 2006