In today's depressed economy, business owners, employees and independent contractors need an edge over their competition. Harness the Power of Exceptional Customer Service empowers people to deliver phenomenal customer service and gain that edge—regardless of what business they’re in. Numerous powerful principles turbo-charge businesses for maximum earning potential.
With principles tested world-wide for over 20 years, this book includes real-life stories, self-assessments, checklists, realistic exercises, and opportunities to practice skills. Readers identify roadblocks sabotaging their success and discover dozens of profit-generating secrets to streamline their business to maximize profits quickly.