Self-Help

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Service With A Smile
Waiter / Waitress Training
by Christine West
Includes 1001 Tips For Making Bigger Tips


After nearly five years of interviewing 100 servers and 1000 customers,
Service With A Smile is available to the public. The extensive research,
coupled with the author’s experience in the foodservice industry make
this the most thorough compilation on the topic of food and beverage
service.

The techniques and strategies found in Service With A Smile  have been
used to train servers (and upgrade training) in establishments such as:
The Keg ® Steakhouse & Bar, Don Cherry’s Grapevine Restaurants
Inc., Olive Garden Italian Restaurant, Lakeview Hotel Inc., Hard
Rock Cafe International, Inc. and Planet Hollywood to name only a few.

Never before has one training manual been unequivocally recognized as
the premier reference book about serving. This informative and
entertaining training tool will benefit everyone who works in the
hospitality industry as well as individuals who strive to be successful hosts
at home and at business events.