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Gaylyn Williams

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Member Since: Mar, 2010

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Featured Book
The Key to Success Your Psychic Powers
by Maryanne Raphael

How to develop your sixth sense by using your five senses to the maximum of your capabilities, living in the Present and making friends with your Past and Future.  
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Children's Stories
by Janice Scott

Inspirational stories for children and adults, which can be read at more than one level...  
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Harness the Power of Exceptional Customer Service
by Gaylyn Williams   

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Category: 

Business/Investing

Publisher:  Outskirts Press ISBN-10:  1432711490 Type: 
Pages: 

176

Copyright:  2009 ISBN-13:  9781432711498
Non-Fiction

1st place winner of the 2010 Evvy Award in the Business/Finance Category.

In today's depressed economy, business owners, employees and independent contractors need an edge over their competition. This practical guide empowers people to deliver phenomenal customer service and gain that edge—regardless of what business they’re in. Numerous powerful principles turbo-charge businesses for maximum earning potential.

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Success Builders International

1st place winner of the 2010 Evvy Award in the Business/Finance Category.

 
In today's depressed economy, business owners, employees and independent contractors need an edge over their competition. This practical guide empowers people to deliver phenomenal customer service and gain that edge—regardless of what business they’re in. Numerous powerful principles turbo-charge businesses for maximum earning potential.
 
With principles tested world-wide for over 20 years, this book includes real-life stories, self-assessments, checklists, realistic exercises, and opportunities to practice skills. Readers identify roadblocks sabotaging their success and discover dozens of profit-generating secrets to streamline their business to maximize profits quickly.       

 Discover how to—

  • Identify the roadblocks sabotaging your ability to elicit customer confidence
  • Improve your listening skills to identify customer needs and solve problems
  • Deliver outstanding, personalized service resulting in satisfied customers
  • Reduce customer-service problems through quality communication
  • Understand consumers and meet their expectations
  •  Employ nonverbal communication to convey a positive customer-service message
  • Leverage interactions into opportunities to build customer loyalty
  • Adjust your communication style to increase your credibility with customers
Your success depends on your ability to deliver
phenomenal customer service.





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Featured Book
Wall !
by Robert Mills

WALL !, a novel of intrigue and mystery as Ian Fleming and Noël Coward conspire with the father-of-the-bride to elevate the occasion of the nuptials to an international e..  
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Vengeance
by Bryan Koepke

Bryan Koepke the debut author of the Reece Culver series, brings a thrilling book of suspense that pulls the reader into the pages never letting go. Koepke takes us o..  
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