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Gaylyn Williams

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Member Since: Mar, 2010

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Featured Book
The Trinity Conspiracy
by Tom Kitt

The human mind receives new information, processes it acording to its own information, assimilates and responds to create a new input. On and on it goes - constant input/..  
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Featured Book
Deedee Divine's Totally Skewed Guide to Life
by Diana Estill

From holiday hazards to riffs on road trips and the decline in our nation's GNP ("Gross Needless Products"), humorist Diana Estill sets loose her alter ego Deedee to shar..  
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Harness the Power of Exceptional Customer Service
by Gaylyn Williams   

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Category: 

Business/Investing

Publisher:  Outskirts Press ISBN-10:  1432711490 Type: 
Pages: 

176

Copyright:  2009 ISBN-13:  9781432711498
Non-Fiction

1st place winner of the 2010 Evvy Award in the Business/Finance Category.

In today's depressed economy, business owners, employees and independent contractors need an edge over their competition. This practical guide empowers people to deliver phenomenal customer service and gain that edge—regardless of what business they’re in. Numerous powerful principles turbo-charge businesses for maximum earning potential.

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Success Builders International

1st place winner of the 2010 Evvy Award in the Business/Finance Category.

 
In today's depressed economy, business owners, employees and independent contractors need an edge over their competition. This practical guide empowers people to deliver phenomenal customer service and gain that edge—regardless of what business they’re in. Numerous powerful principles turbo-charge businesses for maximum earning potential.
 
With principles tested world-wide for over 20 years, this book includes real-life stories, self-assessments, checklists, realistic exercises, and opportunities to practice skills. Readers identify roadblocks sabotaging their success and discover dozens of profit-generating secrets to streamline their business to maximize profits quickly.       

 Discover how to—

  • Identify the roadblocks sabotaging your ability to elicit customer confidence
  • Improve your listening skills to identify customer needs and solve problems
  • Deliver outstanding, personalized service resulting in satisfied customers
  • Reduce customer-service problems through quality communication
  • Understand consumers and meet their expectations
  •  Employ nonverbal communication to convey a positive customer-service message
  • Leverage interactions into opportunities to build customer loyalty
  • Adjust your communication style to increase your credibility with customers
Your success depends on your ability to deliver
phenomenal customer service.





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Featured Book
Born On A Rotten Day
by Hazel Dixon-Cooper

In this wickedly funny guide, professional astrologer Hazel Dixon-Cooper casts off sugar-coated astrology in favor of exploring the maladjusted side of the zodiac. If you..  
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RAM: Random Articles and Manuscripts
by Jay Dubya

RAM: Random Articles and Manuscripts, a non-fiction collection of 38 stories and essays, is author Jay Dubya's 32nd book...  
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