How To Mediate Like A Pro presents strategies and practical tips for the mediation process. IT will give you insight on how to deal with difficult parties, how to break an impasse and how to close the deal. After you read this book, you will be able to mediate like a pro
Barnes & Noble.com
How To Negotiate Like A Pro
Rule 1, The Mediator Sets the Tone
Rule 2. Let the Parties Tell Their Story
Rule 3. The Mediator Sets Groundrules
4. The Mediator Does Not Show Frustration or Emotion
5. Mediation is Not Therapy; Mediation is Not Legal Advice
Another Winner by Mary Greenwood
How to Mediate Like a Pro: 42 Rules for Mediating Disputes
Reviewed by Cherie Fisher for Reader Views (3/08)
Author Mary Greenwood does it again with “How to Mediate Like a Pro: 42 Rules for Mediating Disputes.” This follows her book “How to Negotiate Like a Pro,” which has now won six awards and this new one is just as impressive. It is a great book for anyone who works in mediation, is thinking about becoming a mediator or to use in a classroom when training mediators. The advice is simple, straight-to-the-point and effective.
There are only 55 pages in this book, but they are full of valuable information on mediation. My only experience with mediation was with my divorce and, after reading this book, I realized that the mediator was following a process. The mediator helped us make a very painful process short, effective and less expensive.
The author starts the book by defining what mediation is. Then she compares the differences between a negotiation and mediation. In chapter two she explains the role of the mediator and begins the 42 rules of mediation. The 42 rules include: setting ground rules, not showing emotion, letting the parties tell their story, being neutral and not having any bias, not letting the parties get bogged down, being the devil’s advocate and follow up. There are many other rules besides what I mentioned and they cover the topic from A-Z.
Following the chapters are several appendices with mediator’s opening statement, glossary terms, what makes a good mediator and resources. They are great references that are set up to be easily referred to. The resources also include what is available in every state.
I thought that this is a great book, straight-to-the-point and simple. I definitely walked away with good knowledge about what a mediator is supposed to do. I highly recommend “How to Mediate Like a Pro” for anyone who is a mediator or thinking about becoming a mediator.
Another Home Run
Reviewed By Sara Toner "Sara Toner" (New York City) -
I learned a lot from Greenwood's earlier book, How to Negotiate Like a Pro, which I was not surprised to learn won six book awards! The sequel, How to Mediate Like a Pro, explains how to mediate when negotiations fail. Greenwood is an experienced Mediator and she passes on her knowledge and experience in a logical and pragmatic fashion that makes learning from her book quite easy. My favorite chapter is "How to Talk Like a Mediator" which gives actual responses to typical concerns and questions the parties have. There are appendices which give a glossary of terms and resources in each state. A must have reference for anyone interested in mediation or conflict resolution.
Writer's Digest Comments
"It is evident that the author possesses a great amount of experience about her subject. This comes through not only in the material itself, but all through her conversational instructive writing tone and the organization of her information. The author's command of her subject matter--from its historical contexts to current practices-- is impressive. Just as importantly, she communicates her understanding of the subject in a clear and coherent manner. Her material is organized in a very common-sense manner, detailing the various situations a reader is likely to find himself in. All of this fosters a sense of confidence in the reader that the author's material is to be trusted. "
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