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Sharon L Burton

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Member Since: Sep, 2007

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Quality Customer Service Rekindling the Art of Service to Customers
by Sharon L Burton   

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· Diversity: Just What Is It And Why Does It Keep Changing?,
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Category: 

Business/Investing

Publisher:  Sharon L Burton, MBA Type: 
Pages: 

152

Copyright:  March 2007 ISBN-13:  9780615148977
Non-Fiction

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Quality Customer Service Rekindling the Art of Service to Customers, written in a novel-like format is a groundbreaking, empowering,and easy to read book, designed to provide educational, exciting, and reflective narratives of customer service.

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Quality Solutions by S L Burton LLC

About the Book: Quality Customer Service Rekindling the Art of Service to Customers is a groundbreaking, empowering, and easy to read book providing exciting and reflective narratives of customer service. This book unwittingly unfolds through the lens of seven characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, that represent seven business industries. Dollar represents banking. Stu represents education. Meaty represents the grocery business. Shopper represents retail. Peachie represents the restaurant business. Medic represents the medical industry. BATS, the leader, represent transportation. What’s Different about this book, Quality Customer Service Rekindling the Art of Service to Customers? :This book provides a combination of information no other books offers: a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, an enhanced awareness of communication methods, information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials), motivational quotes with each chapter, thought provoking questions, plus notes pages. Who is the target audience?: This innovative approach to understanding customer service will greatly assist professional efforts of readers employed at a business, people planning to own and operate a business, those developing a staff, and individuals seeking employment. Readers testimonials of enhanced customer service skills are from the following fields: accounting, medicine, secondary education, post secondary education, insurance, engineering, cosmetology, criminology, sales, and as estheticians.   


Excerpt

“Wait just a minute Ms. Bell Bottoms” snarled the lady in yellow. I was here before you! What number do you have? I have number 78. You should have the number 79.
“I am so sorry, I have number 77. I simply walked up to the dispenser and pulled a number. Is there a problem?”
“Yes there is a problem, Ms. Bell Bottoms. I should have had the 77. You pulled your number before I pulled my number. I was in the area before you. You should have asked if I had a number before prancing over to the dispenser like a deer and pulling a number. Some nerve!”




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