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Henry L. Lefevre

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Government Quality and Productivity -- Success Stories
by Henry L. Lefevre   

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Books by Henry L. Lefevre
· A Spoonful of Humor
· The Good and The Bad News About Quality
· Quality Service Pays
                >> View all

Category: 

Business/Investing

Publisher:  ASQ Quality Press ISBN-10:  0873891503 Type: 
Pages: 

344

Copyright:  Jan 1 1992
Non-Fiction

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This book is a compilation of articles detailing successes in the field of government quality. It was assembled and edited by Henry L. Lefevre

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Although the press loves to publicize government's foibles, there are many outstanding government employees working on innovative quality improvement and cost-saving projects. This book documents a few of them. It also includes case studies on how the results were attained.


Excerpt

"There is no excuse for poor service in the government sector or any service organization. It comes from poor management and lack of leadership, poor systems and lack of standard operating procedures." Katherine Sherrington, "Close Enough for Government Work," (Chapter 1)




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Reader Reviews for "Government Quality and Productivity -- Success Stories"

Reviewed by SARA QUEST 1/7/2004
Hi Hank!

Lovely book cover! I'm glad you are promoting your informative book with this visual -- keep up the great work :)

Sara


Books by
Henry L. Lefevre



A Spoonful of Humor

Buy Options
Amazon, Barnes & Noble, more..




The Good and The Bad News About Quality

Buy Options
Amazon, Barnes & Noble, more..




Quality Service Pays

Buy Options
Amazon, Barnes & Noble, more..




Government Quality and Productivity -- Success Stories

Buy Options
Amazon, Barnes & Noble, more..



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