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Katharine C. Giovanni

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Member Since: Sep, 2002

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· Rainbows and Banana Peels

· The Concierge Manual

· Four Simple Words That Will Change Your Career

· You canít? Why not?

· If they can do it in 1929, you can do it in 2014

· Itís OK to not be OK, just donít stay there

· Water Under The Bridge

· How to Spot a Fraud Email

· How to Find Out What You Were Born to Do.

· What to Do When Your Life Has Hit the Fan

· 52 Ways to Use a Concierge

· Ten Tips on How to Start a Concierge Business

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Books by Katharine C. Giovanni
Going Above and Beyond
by Katharine C. Giovanni   

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Books by Katharine C. Giovanni - View all
· Rainbows and Banana Peels
· The Concierge Manual



Publisher:  NewRoad Publishing ISBN-10:  9781931109086 Type:  Non-Fiction


Copyright:  August 2009 ISBN-13:  9781931109086

Get your Signed copy today!

Katharine Giovanni

Reach the pinnacle of customer service by learning how to act and think like a concierge

Delivering customer service like a Concierge will give you the “edge” you’re looking for in today’s competitive business world.

Concierge are known to provide over-the-top customer service. Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will …

  • Learn how to act like a Concierge!
  • Discover the keys to customer service excellence
  • Read interviews with top Concierge
  • Review body language and non-verbal communication
  • Polish your professional image
  • Refine your communication skills
  • Compare internal versus external customer service
  • Become acquainted with International Protocol

John M. Rose, President, Travel Guard Assist

Jackie Farley, Professor of Women’s Studies, The University of Oklahoma, and C. E. O., Wise Women Incorporated

This book is good for anyone in a service oriented job. I'm a physician and found many good ideas to help me serve my patients better. — Dr. Vivienne J. Halpern, MD, Chief, Vascular surgery, Phoenix, AZ


“From the woman who set the standards for the Concierge Industry comes a refreshingly new take on customer service that is all about the “nice” factor. If you are a Concierge you’ll appreciate the insight of industry leaders but every business person looking for an “edge” in the competitive marketplace will find that delivering customer service like a Concierge will change the way clients view your business. If you value excellence, recognize quality and understand your clientele, delivering customer service the Concierge way will take you above and beyond your competition.”

“If you're looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!”  -- Tony Hsieh, CEO of

“This book is an essential training guide for any company trying to take their customer service to the level expected by consumers in the current marketplace.”

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