Running a cemetery isn't simple. Although this book was originally written for people new to the cemetery industry or serving as directors or trustees of cemeteries, it also has been of value to government regulators, consumers, and is used in college curicula.
The book explains the challenges of running a cemetery for the long-term while surviving in the short term. With more than thirty-five years of cemetery experience and having served as an an officer or director of state, regional, and national cemetery trade associations, John Llewellyn is well-qualified person to write such a book.
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The permanence of cemeteries produces many challenges. Sometimes, the simultaneous demands from the past, present, and future create conflicts. These needs often compete for the attention of management and allocation of whatever resources are available.
The demands from the past stem from the history or heritage a cemetery represents. Cemeteries are the sacred repositories of the mortal remains of loved ones, relatives never met, and the memories of generations gone before.
For cemeteries to remain places that honor the memories of the past, they must be well run and well maintained in the present. Because cemeteries deal with consumers at the time of loss, when grief is new and raw, the expectations for cemeteries’ business practices are higher than for those of other kinds of enterprises. Communities view the way cemeteries currently are maintained as a reflection of how much honor is given the past. Hence, families measure the respect given their loved ones by the way cemeteries are maintained and operated.