I am a patient individual, always willing to do up to 20 minutes on 'HOLD', but when a service I pay for takes longer, I'm frustrated . . .
Last night I decided to call Time Warner Cable and get my bill straightened out. I looked at the clock, it was only 7:15 p.m. It was early enough to make the call and do a few chores before 'American Idol.' After listening to their laundry list of what number to hit to get to the right place (mine was cancel a feature), I got put on hold with loud music and break in messages about TW. I stuck with it for 12 minutes when all of sudden someone pick up to respond and immediately they hit hold before saying a word, I anticipate that sent me to the back of the line. returning me to music and messages. This went on for another 10 minutes (I'm clocking it). I'm a pretty patient person, I can give about 20 minutes on 'HOLD' before I become irritated. But now bordering on 25 minutes, I was on my way to being fully frustrated.
I hung up and I thought, I bet if I call back and hit the number that says 'order new services' they will pick up fast . . . My theory was they prioritize their staff for customers that wish to purchase services and not for those who wish to cut or downsize services. So I called back and pushed for 'order new services, BINGO, they answered on the first ring! I tell them my woes (wanting to cancel SHOWTIME) and the lady said, "I will transfer you to department that handles cancellations" ... and before I could say 'no' I was put back on that hold line and probably even further away from someone to help me. After 10 minutes more of waiting (and running out of time) I hung up and called back the 'order new service' line and again BINGOOOOOO, they pick right up. This time I told them they needed to help me cancel SHOWTIME (which I never ordered) and they better not transfer me because if I have to wait much longer I will be canceling ALL MY SERVICES and changing to VERIZON. Guess what, they got it straightened out in less than a minute! Amazing huh?
When I started this blog, I made a commitment to shed light on things . . . So, If by some chance you can't get through to TWC to cancel a service, just redial and push the number that says 'ORDER NEW SERVICES' . . . They appear to be loaded with staff available in that department and they can help you <wink>.
Democratic Dilemmas and Divine Inspiration examines the significance or relevance of the idea that the U.S. Constitution was, as many believe, divinely inspired. How much did that belief matter to founders of the nation and how much does it matter no
Democratic Dilemmas and Divine Inspiration examines the significance or relevance of the idea that the U.S. Constitution was, as many believe, divinely inspired. How much did that belief matter to founders of the nation and how much does it matter no
