At Christmastime, Chicago Detective Mike Shepherd spots a child silently crying on an otherwise empty mall bench.  Mike and his fiancé try to help and ask the tot, “What’s your mother’s name?" She replies, “Her name is Mommy.” Four-year-old Madison is waiting for her mother to return.  Shepherd alerts mall security about the lost child and a surveillance tape reveals one hour earlier a man walked up to that same bench and kidnapped Madison’s mother. Mike takes on the task of delivering the ransom, battling deadlines, kidnappers, bureaucrats and even the FBI.  Will Mike rescue the woman in spite of dealing with some disgruntled federal officers bent upon proving they can handle the case without the help of a lowly private investigator?