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Amazon
Training Shoppe
Category:
Political Science
Publisher: Training Shoppe
ISBN-10: 096343747X
Pages: 180
Copyright: September 15, 2003
Description
The Instructor's Manual offers in-class and take home learning activities to complement Tales from the Trenches: Achievements, Blunders and Challenges in Local Government Management.
The Instructor’s Manual chapters correspond to the eleven chapters in Tales from the Trenches. Each chapter in the Instructor’s Manual begins with four to eight questions for every tale. These open-ended questions can be used to stimulate vigorous class discussion or as take home assignments. These questions are accompanied by various exercises and case studies. Illustrative exercise topics include micromangement, why manager’s fail, decision authority limits, unintended consequences, communication sins, the use of power symbols, performance bonus system, budgetary illusions, defending the recreation budget, why customer service efforts fail, managing angry customers, goal setting retreat, team building, personal ethical exercise and eleven questions for the boss.
Most of the exercises have an accompanying Instructor’s Overview page that suggests responses to the exercises.
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