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|  | | A is for Asshole: The Grownups' ABCs of Conflict Resolution
Conflicts are part of human nature. It’s how we resolve them that creates problems. The usual ways range from ignoring the conflict all the way to getting guns, whether it’s individuals, organizations or businesses.
span style="font-family: verdana, arial, helvetica, sans-serif; font-size: small; ">In The Grownups' ABCs of Conflict Resolution, Victoria Pynchon describes why conflicts arise, what types of people seem to be conflict magnets, and how to effectively deal with the people and the conflicts. With clear writing, personal stories and humor she offers valuable information and insight into dispute creation and resolution. This easily understandable book provides practical suggestions for people to use in their day-to-day lives. The cheerful ‘monster’ illustrations remind us tha | |  | | Success as a Mediator For Dummies
To be an effective mediator, it's essential to possess the ability to take control of contentious situations, facilitate discussion, and lead people to better solutions than those they'd be capable of reaching without your lead--all the while remaining neutral without formulating biased judgment. Success as a Mediator For Dummies helps you acquire these attributes and much more. Aspiring mediators will learn the importance of upholding an honorable reputation, the skills, personality traits, and characteristics of a good mediator, and how to effectively market a successful mediation career. Plus, you'll get practical advice about finding work in the field, realistic salary information, and tips on as tips on identifying whether you have the skills and tools to become a good mediator.
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