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|  | | A Spoonful of Humor
A Spoonful of Humor contains a collection of my humorous articles and stories. It is now available through Amazon.com
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"A Spoonful of Humor"br />
Is easy to swallow.br />
And now that it's published,br />
My directions will follow.br />
br />
Amazon.com br />
Has it in stockbr />
Just pick up a copybr />
And read round the clock.br />
br />
Once you've read it five timesbr />
You're sure to feel jolly.br />
You'll laugh and you'll grinbr />
And you'll giggle, by gollybr />
br />
For humor, it seems br />
Makes people feel great.br />
Just pick up a copybr />
Before it's too late.br />
br />
(c) 2007, Henry L. Lefevrebr />
A Spoonful | |  | | Government Quality and Productivity -- Success Stories
This book is a compilation of articles detailing successes in the field of government quality. It was assembled and edited by Henry L. Lefevre
Although the press loves to publicize government's foibles, there are many outstanding government employees working on innovative quality improvement and cost-saving projects. This book documents a few of them. It also includes case studies on how the results were attained. | |  | | Quality Service Pays
Discover the six keys that unlock the doors to cost-effective quality for the service sector. They will help you and your company increase customer satisfaction.
Service quality is like the Holy Grail. Many companies claim to be making the quest. Few are willing to get on their horses and do the work necessary to find it.
Unline the Holy Grail, however, Service Quality is known to exist. | |  | | The Good and The Bad News About Quality
"The Good and the Bad News About Quality" will help you develop literacy in Quality Management, Quality Engineering and Statistical Process Control in order to identify and solve common and uncommon quality problems.
This valuable resource shows managers ways to improve quality without increasing costs. It also presents quality engineering and statistical methods in a highly readable, easy-to-understand manner. |
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