My grandfather and father began teaching me retailing in our family business (Amro Music in Memphis) before I was legally old enough to work. Then came 38 years in the trenches, practicing their lessons and accruing my own in the school of hard knocks.
When it was my turn to pass on what I'd learned to my younger brother and son, it was apparent this process we are chronically in the middle of could be so much easier if we wrote more...
