In this day and age of technology, we seem to have been caught up in the quickest, easiest, and cheapest way we can accomplish things. Large businesses have taken the technological force to a new level. Never let the customer speak with a person.

It is a head in the sand attitude. The problem does not go away. All the companies accomplish is a disgruntle customer who may or may not return.

I personally do not return. I also have a big mouth when I am unhappy. The old saying word of mouth can be an excellent source of advertisement can also destroy a business. I use the word of mouth source of advertisement as often and as much as I can. I tell everyone how unhappy I was with whichever store or company did not do what they promised they would do.

I still to this day, do not walk into a business that uses Telecheck, Discount Auto, JC Penney and a particular restaurant in the Titusville Mall that claims to serve Italian food but fails to deliver it to their patrons and then expects you to pay for food you have not received...

Anyway, I have come across in my travels a web site that has phone numbers. This web site claims that these phone numbers will get you to real live people. Yup, that is what they claim.
http://gethuman.com/us/
I hope this helps.