In my early days as project manager, I was guilty of only communicating status when there was a problem.  I was not in the habit of just reporting on a regular basis including good news as well as bad news.  As such, Yung told me that clients tended to see my visits as harbingers of ill.  It was preventing me from developing long term, lasting relationships.

Yung's advice comes from the fact that it is a human tendency to neglect our spiritual life until we are in deep trouble.  Then we cry to our deity and attend services hoping for the deity to deliver a miracle.  We have forgotten that it takes very little time to have an ongoing conversation with our deity covering both our triumphs and our sorrows.

Since those early days, I have learned to schedule a weekly meeting with my key clients and customers.  Most weeks contain a mixture of good and bad, of triumph and tragedy.  However, both you and your client learn to communicate and become comfortable exchanging information.  This makes those rare meetings when you have not only the good and bad, but also the truly ugly easier to work through.  You have developed a rapport that have built trust and therefore has made you trustworthy.

Verse 64* of the Tao contains a famous line that can easily be applied to this principle of continuous communication.

"A tree that fills a man's embrace grows from a seedling
A tower nine stories high starts with one brick
A journey of a thousand miles begins with a single step"

*Tao Te Ching, The Definitive Edition, Lao Tzu with Translation and Commentary by Jonathan Star, Jeremy P Tarcher/Penguin, 2001, page 77