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Blogs by Pamela E Wiedenbeck
The Tao of Tsau: Surprises 6/16/2010 3:20:36 PM
"Client no like surprises."
As you are beginning to see, Yung's syntax often made it easy to remember his sayings. Project managers will no doubt recognize that this is an extension of the importance of communications in project management.
When I teach project managers, I ask that my students take out a business card and scratch out their title. I have them write "Messenger" in its place. Now, it is no secret what usually happens to messengers. The result since the time of ancient Greece is often unpleasant.
As we saw a couple days ago when we were discussing "You no go to church except on Sunday", a project manager must develop a rapport with the customer and client stakeholders that goes beyond simple reporting. If such a rapport exists, then both good and bad information will come from you, the project manager, before it is transmitted by another source. Your clients will truly be able to say, "I already know that and it is being handled" when the news comes from another direction.
This requires the project manager to think ahead. As Hannibal is challenging Face in the most recent A-Team movie when Face's plan almost led to his demise, you have to be two or three or more steps ahead of your opponent in order to have "your plan come together". And yes, project managers "love it when a plan comes together".
Just a short quote from Verse 58* of the Tao can help bring this adage into focus.
"Bad fortune, yes --- it rests upon good fortune Good fortune, yes --- it hides within bad fortune"
*Tao Te Ching, The Definitive Edition, Lao Tzu with Translation and Commentary by Jonathan Star, Jeremy P Tarcher/Penguin, 2001, page 71