Category: Education/Training Publisher: ESF, Inc.
ISBN-10: 1582830754
Type: Non-Fiction
Pages: 200
Copyright: Jan 1 1994
Training Needs Analysis materials contain five Modules (Workbooks and Skills Labs):
1. Training Needs Analysis Process: An Overview
2. Symptoms, Causes, and Solutions
3. Collecting Information From Individuals
4. Identify the Costs and Benefits of Various Solutions
5. Contracting with Client to Conduct a TNA
Training Needs Analysis enables you to learn the interrelationship of performance problems, symptoms, causes, solutions, and how to conduct a cost/benefit analysis to provide the proper solution. You will learn that:
1. A performance problem refers to the inability of an employee to perform an assigned job task. Performance is defined as the successful accomplishment of an assigned job task. Problem is defined as the discrepancy between the desired results and the actual outcome. For example, information is missing from a travel expense report; wrong information is included in a written report; participants at a meeting become angry with each other; a machine continually fails to operate.
2. A symptom may be defined as observable indicators of a performance problem. Symptoms can be considered as observable indicators of differences between what you expect (or desire) employees to perform and their actual performance, i.e., the difference between what the employees should be doing and what they are actually doing.
3. A cause explains why a symptom exists. The cause of a performance problem may be lack of training, lack of adequate resources, environment, or systems (R.E.S.), or a combination of lack of (or inadequate) training and lack of (or inadequate) resources, environment, and organizational systems. To determine the cause of a performance problem, ask the following question: "What is the possible reason or explanation for the symptoms existing?"
4. A solution is a method of correcting a symptom by eliminating the cause. Solutions may combine a "mix" of both training and non-training solutions. Training solutions are required for the lack of or inadequate training. Non-training solutions are required for causes other than a lack of training.
5. A cost/benefit analysis may be conducted for both training and non-training solutions.
Excerpt
"Analyze Symptoms and Causes to Determine Cost Beneficial Solutions"
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