Sharon L. Burton - Quality Customer Service: Rekindling the Art of Service to Customers. A fresh, entertaining, and educational approach to enhancing the reader’s knowledge about customer service as told through the lens of seven different business industries.

About the Book
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and easy to read book providing exciting and reflective narratives of customer service. This book, written in a novel-like format, unfolds through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent seven business industries. For example, readers laugh while moving trough the lines of good and bad services received by Meaty while in the grocery store. He encounters a squabble between two ladies at the meat counter. Each line of the book comes alive.

This book provides a combination of information no other books offers: a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, an enhanced awareness of communication methods, information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials), motivational quotes with each chapter, thought provoking questions, plus notes pages..

Quality Customer Service Rekindling the Art of Service to Customers is now available via international distribution, Barnes and Nobles, Borders, Walden Books, Books-A-Million, Amazon.com, and other major outlets. Readers testimonials of enhanced customer service skills are from the following fields: accounting, medicine, secondary education, post secondary education, insurance, engineering, cosmetology, criminology, sales, and as estheticians. The book is great for book clubs for it is written in a novel-like format.

About the Author
Sharon L. Burton, a guest lecturer, graduated from the American InterContinental University in Hoffman Estates, Illinois and completed a dual MBA in Human Resources, and International Business Operations Management. She has worked in operations banking for several Fortune 500 companies as a HR business liaison, and project manager. Sharon has created and implemented several ground-up training and development departments. She writes seminars, training manuals, policy and procedure guidelines, and on the job training aids.


For additional information about this book, the author, and to set up seminars, and book readings/signings, please contact qualitysolutions.verizon.net or write, Quality Solutions by S. L. Burton, P.O. Box 7457, Wilmington, De 19803. More information about the book and author may be viewed at www.slburton.com.