The gap between asking and getting is a huge one. Here are some useful tips on closing that gap and improving what you are getting.
13 SURE WAYS TO GET SOMEONE TO DO SOMETHING YOU NEED DONE
- Don’t ask somebody else to do something you can do yourself quicker, easier and better, unless of course you have a legitimate reason for doing so.
- Be sure that what you are asking for is within the person’s ability or knowledge area. Without this relative certainty, the mission at hand will always be in jeopardy.
- Never assume you are being as clear about what you are asking, as may be needed by the person you are asking. Provide enough details and specifics that you can be sure there is no confusion or potential misunderstanding. This is always easier said than done! Too few or too many details are the usual mistakes.
- Avoid telling the beginning and ending and leaving out the important middle part. Mind-reading between the lines usually doesn’t work very well.
- Assume Murphy’s Law is true in asking for more and settling for less, but always have a plan B ready when needed, just in case.
- Take the time to tell the person why what you are asking for is important and needed (the real purpose of your request). This additional information may play a big role in the quality, quantity and speed of what you get back. (This is a great motivational technique).
- Ask if you can take away any legitimate obstacles or barriers in the person’s way of doing something you are asking, whether it is information or performance. And don’t stop there—ask what their ideas are for complying.
- Don’t demand with emotional urgency, but ask politely and rationally, and give a reasonable time frame for the person to complete the task. Be patient when you need to be.
- Be reasonable in getting the results you want, considering the other person’s plate may be already overflowing and you may need to first take something away from the full plate to make room.
- Do follow up with non-compliance within a reasonable time, but do so politely without negative criticism or sarcasm. Always ask for problems the person is having or re-clarify what part is not being done correctly. Take advantage of these training opportunities.
- Rather than just criticizing a faulty return, show the person how they can improve getting better results.
- Realize the main different information processing models—some people understand instructions visually (pictures, written instructions), some auditorally (words, oral directions) and others kinesthetically (actions).
- Be sure and genuinely thank the person in proportion to the results and effort they put into meeting your request.
|
Ron