How might I assist a victim's family who suffered so greated from the 9/11 tragedy?

Disbelief, just utter and total disbelief, was our reaction at what we were watching on the television that morning. The national news was reporting not one plane but now a second plane crashing right into the second World Trade Center Tower. As the day wore on and the day’s events were examined repeatedly, all one could focus on were the unknown numbers of people killed or injured in the planes, in the Twin Towers, at the Pentagon or on the ground.
Days later in the newspaper were names of the passengers on the various planes that were hijacked. I scanned down the list not sure, if there would be any familiar names. However, on the United Airlines plane, Flight 175, from Boston that smashed into the south side of the second Tower, was a passenger’s name that caught my eye, that of Ralph Kershaw, a marine surveyor and boating expert from Manchester-by-the-Sea, Massachusetts. My maiden name was Kershaw and my father’s family was from the Eastern Massachusetts area. With the years of genealogical research I had done on the surname Kershaw, I was fairly confident Ralph was not a relative. Nevertheless, I recalled his name during the following year whenever anything was mentioned about September 11th.
Published in Internet Genealogy Magazine, Aug.- Sept. 2006 issue.