Shan was a slightly -built  immigrant man (from Sri Lanka) with a winning smile, and no experience. He interviewed for a position that had more than 500 applicants. One of the veteran applicants was given the job.

Months later, he returned and was turned down again. He kept returning and applying . After the fourth time I asked my manager to send him to me for an interview. When I explained his lack of credentials and my reservations about hiring him, he said: “I know I have no experience but I do have a desire to learn. If you give me a chance, I will not let you down.”

I hired him. It was the best management decision I have ever made. While it was true he had no experience on the job, he had experiences in life (intangibles) which compensated for it. He brought tenacity, energy, and a drive to succeed. Within two months he became the top Sales Counselor in earnings.

Magic Johnson won an NBA championship his first year with the Lakers. Like Shan, he had no experience. He did have intangibles like commitment, desire, and passion. With these aforementioned traits ... companies should consider when interviewing potential employees: Experience, not necessary!