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Total Quality Management (TQM) 8/23/2013 7:52:17 AM
Total Quality Management (TQM) is a philosophy of total organizational involvement in improving all aspects of the quality of product or services provided by the organization. It is also referred to as Total Quality Control, Total Quality Leadership, Integrated Quality Management, Continuous Quality Improvement, Quality Management Science, Industrial Quality Management or Configuration Management depending on the philosophy, goals and objectives of the industry or organization where it is being implemented. This concept is achieved through employee empowerment in decision making, the use of facilitated teams in the organization, individual responsibility for products and services, a strong customer service orientation, working from a set of values envisioning a mission, maintaining commitment, sustaining motivation, prioritizing tasks, cooperating and collaborating with others, communicating effectively and efficiently and seeking to continuously learn and grow.
Details about this concept can be found in the book titled:
"Total Quality Management"
THE KINDLE VERSION OF THE BOOK AT:
