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Blogs by Robert A. Mills
DELTA 9/8/2012 5:34:01 AM
The morning of September 11, 2001 at 6 AM, I was enroute to Vancouver, British Columbia for my last Flooring America convention before retirement. I made it as far as St. Louis, MO before all planes were grounded.
Seated in First Class on American Airlines, I was stuck in Missouri. Interviewed by an NBC crew, I was subsequently wined, dined and put up for the day and night by friends Cliff and Nancy St. James. I drove back to Atlanta the next day in a non-smoking auto driven by a couple of anti-cigarette colleagues.
I have never been to Vancouver, but last month I received an email from Tom Decker, my longtime sidekick at WROC-TV. Tom now, like me, is retired and living in Florida (I live in metro Atlanta).
Along with other information, his email included a letter from a former Delta Airlines flight attendant (ret.) about the horrendous events of 9/11. I want to share that with you:
"On the morning of Tuesday, September 11, we were about 5 hours out of Frankfurt, flying over the North Atlantic. All of a sudden the curtains parted and I was told to go to the cockpit immediately to see the captain. As soon as I got there, I noticed that the crew had that ‘all business’ look on their faces.
“The captain handed me a printed message. It was from Delta's main office in Atlanta and simply read, ‘All airways over the Continental United States are closed to commercial air traffic. Land ASAP at the nearest airport. Advise your destination.’
“No one said a word or asked what this could mean. We knew it was a serious situation, and we needed to find terra firma quickly. The captain determined that the nearest airport was 400 miles behind us in Gander, New Foundland.
“He requested approval for a route change from the Canadian traffic controller and approval was granted immediately — no questions asked. (We found out later why there was no hesitation in approving our request.)
“While the flight crew prepared the airplane for landing, another message arrived from Atlanta telling us about some terrorist activity in the New York City area. A few minutes later word came in about the hijackings.
“We decided to fib to the passengers while we were still in the air. We told them the plane had a simple instrument problem and that we needed to land at the nearest airport in Gander, New Foundland to have it checked out.
“We promised to give more information after landing in Gander. There was much grumbling among the passengers, but that was nothing new! Par for the course! Forty minutes later, we landed in Gander. Local time at Gander was 12:30 PM . . . . that is 11:00 AM EST.
“There were already about 20 other airplanes on the ground from all over the world that had taken this detour on their way to the US.
“After we parked on the ramp, the captain made the following announcement: ‘Ladies and gentlemen, you must be wondering if all these airplanes around us have the same instrument problem as we have. The reality is that we are here for another reason.’
“Then he went on to explain the little bit we knew about the situation in the US. There were loud gasps and stares of disbelief. The captain informed passengers that Ground Control in Gander had told us to shut our engines down and to stay put.
“The Canadian Government was in charge of our situation and no one was to be allowed off the aircraft. No one on the ground was allowed to come near any of the aircrafts. Only airport police came around
periodically, looked us over and went on to the next airplane. In the next hour or so more planes landed, and Gander ended up with 53 airplanes from all over the world, 27 of which were US commercial jets.
“Meanwhile, bits of news started to come in over the aircraft radio, and for the first time we learned that hijacked planes had been flown into the World Trade Center in New York and into the Pentagon in DC. People were trying to use their cell phones, but they were unable to connect due to a different cell system in Canada. Some did get through, however, but they were only able to get as far as the Canadian operator, who told them that all lines to the US were either blocked or jammed.
“Sometime in the evening the news filtered to us that the World Trade Center buildings had collapsed and that a fourth hijacking had resulted in a deadly crash. By now the passengers were emotionally and physically exhausted — not to mention frightened — but everyone stayed
amazingly calm. We had only to look out the window at the 52 other stranded aircraft to realize that we were not the only ones in this predicament.
“We had been told earlier that people would be allowed off one plane at a time. At 6 PM, Gander airport told us that our turn to deplane would be 11 AM the next morning. Passengers were not happy, but they simply resigned themselves to this news without much noise and started to prepare themselves to spend the night onboard the airplane.
“Gander had promised us medical attention, if needed, as well as water and lavatory use. And they were true to their word. Fortunately, we had no medical situations to worry about. We did have a young lady who was 33 weeks pregnant. We took especially good care of her. The night passed without incident, despite the uncomfortable sleeping arrangements.
“About 10:30 AM the morning of the 12th, a convoy of school
buses came alongside. We got off the plane and were taken into the terminal where we went through Immigration and Customs procedures. Then we all had to register with the Red Cross.
“After that, we (the crew) were separated from the passengers and were taken in vans to a small hotel. We had no idea where our passengers were going. We learned from the Red Cross that the town of Gander had a population of 10,400 people and they had about 10,500 passengers to take care of from all the airplanes that were forced to land there! We were told to just relax at the hotel, and we would be contacted when the US airports opened again — but not to expect that call for a while!
“We found out the total scope of the terror back home only after getting to our hotel and turning on the TV . . . 24 hours after it all started.
“Meanwhile, we had lots of time on our hands and found that the people of Gander were extremely friendly. They started calling us the ‘plane people.’ We enjoyed their hospitality, explored the town and ended up having a pretty good time.
“Two days later, we got that call and were taken back to the Gander airport. Back on the plane, we were reunited with the passengers and found out what they had been doing for the past two days. What we found out was incredible.
“Gander and all the surrounding communities (within about 75 kilometers) had closed all high schools, meeting halls, lodges, and any other large gathering places. They converted all these facilities to mass lodging areas for all the stranded travelers. Some had set up cots; some had laid out mats with sleeping bags and pillows.
“The high school students were all required to volunteer their time to take care of the ‘guests.’ Our 218 passengers ended up in a town called Lewisporte, about 45 kilometers from Gander, where they were put up
in a high school gymnasium. If any women wanted to be in a ‘women-only’ facility, that was arranged. Travelers with children were kept together. All elderly passengers were taken to private homes.
“Remember that young pregnant lady I mentioned earlier? She was put up in a private home right across the street from a 24-Hour Urgent Care facility. There was a doctor and a dentist on call, and both male and female nurses remained with the unit for the duration.
“Phone calls and e-mails to the US and around the world were available to everyone once a day. During those hours, passengers were offered ‘
‘excursion’ trips. Some people went on boat cruises of the nearby lakes and harbors. Some went for hikes in the local forests. Local bakeries stayed open to make fresh bread for the guests. Food was prepared by all the residents and brought to the schools. People were driven to restaurants and offered wonderful meals.
“Everyone was given tokens for local launder mats to wash their clothes, since luggage was still on the aircraft. In other words, the Canadians met every single need of those stranded travelers.
“Passengers were balling while telling us these stories. Finally, when they were informed that US airports had reopened, they were delivered to the airport precisely on time and without a single passenger missing or arriving late. The local Red Cross had all the information about the whereabouts of each and every passenger, and knew which plane they needed to be on and when all the planes were leaving. The Red Cross coordinated everything beautifully. It was absolutely incredible.
“When passengers came on board, it was like they had been on a peacetime cruise. Everyone knew each other by name. They were swapping stories of their stay, impressing each other with who had the better time. Our flight back to Atlanta seemed like a chartered party flight. The crew just stayed out of their way. It was mind-boggling. Passengers had totally bonded and were calling each other by their first names, exchanging phone numbers, addresses, and email addresses.
“And then a very unusual thing happened. One of our passengers approached me and asked if he could make an announcement over the PA system. That was Delta no-no; we never, ever allow that.. But this time was different. I said ‘sure, why not?’ and I handed him the mike. He pressed the button and reminded everyone about what they had just gone through in the last few days. He reminded them of the hospitality they had received at the hands of total strangers. He continued by saying that he would like to do something in return for the good folks of Lewisporte
“He said he was going to set up a Trust Fund under the name of DELTA 15 (our flight number). The purpose of the trust fund is to provide college scholarships for the high school students of Lewisporte. He asked for donations of any amount from his fellow travelers.
“When the list of donations got back to us with the amounts, names, phone numbers and addresses, the total was for more than fourteen thousand dollars!
“The gentleman, an MD from Virginia, promised to match the donations out of his own pocket and to start the administrative work on the scholarships. He also said that he would forward this proposal to Delta Corporate and ask them to match it as well!
“I just wanted to share this story because we need good stories right now. It gives me a little bit of hope to know that people in a far away place were kind to some strangers who literally dropped in on them. It reminds me how much good there is in the world.”
The email to Tom was signed simply “a retired Delta attendant on Flight #15, September 11, 2011.”
Let me add my sincere thanks to Decker for sharing this with me. I had always felt it was a damned shame I had to miss Vancouver!
